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Support
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards, debit cards and PayPal. As soon as you place an order online, your credit/debit card will be charged. Please review your order, items, and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted fully. If your billing address is different from your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact you within 24 hours after your order has been placed.
Returns
Please review this policy in full, your satisfaction is our number one priority. Due to health regulations, we cannot accept opened and/or used returns. However, in the rare instance you are unhappy with your unopened and unused product(s) purchased and wish to exchange them, you can do so for up to 7 days from delivery or in store purchase for a store credit ONLY or exchange with the original receipt.
We do not issue any cash refunds.
To initiate a return, contact us to obtain a return authorization number within 48-hours of shipment. It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. No return will be considered more than 7 days after shipment was delivered. Allow 2 weeks for us to process your return once we receive your returned items.
We do not issue any cash refunds.
To initiate a return, contact us to obtain a return authorization number within 48-hours of shipment. It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. No return will be considered more than 7 days after shipment was delivered. Allow 2 weeks for us to process your return once we receive your returned items.
Shipments/Refused/Incorrect Address
Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Please allow up to 3-5 business days for orders to be processed. Shipping may take up to 10 business days. Processing and shipping times do not include weekends and holidays, which may delay your order. Please keep in mind that inclement weather can slow down your estimated delivery time.
We do not issue any cash refunds.
To initiate a return, contact us to obtain a return authorization number within 48-hours of shipment. It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. No return will be considered more than 7 days after shipment was delivered. Allow 2 weeks for us to process your return once we receive your returned items.